Terms and Conditions
Please read our terms and conditions before proceeding. By joining our community and agreeing to take part in research, you are also agreeing to our terms and conditions set out below.
1. Incentive payments
1.1 You are responsible for providing your payment details to us no later than 24 hours ahead of a session. If you do not do this, there may be a delay in processing your incentive.
1.2 Rachel Gregory Consulting, LLC (RGC) cannot be held accountable for any delays or problems with the transfer of the incentive after the incentive payment has been processed. This includes (but is not limited to) incorrect bank details being provided, incorrect email addresses, account restrictions in place, or any other issues with your provider which prevent payment from being made.
1.3 If RGC are processing payments: we will always try to process payments within 5 working days after the research. Please refrain from chasing your payment within this time frame.
1.4 International payments: if you’re receiving a payment from overseas, there may be a slight difference in your incentive due to exchange rates/charges.
1.5 International payment: if you opt-in to receive your incentive via PayPal, you may be charged a small percentage from your incentive to pay for this service.
2. Confirmation and cancellation
2.1 It is at our client’s discretion who they would like to include in their research.
2.2 You are not confirmed to take part in any research until our client has signed off and you have been sent your confirmation email (please check your junk & spam for this).
2.3 After you have been confirmed, we reserve the right to cancel your session up to 24 hours before it’s due to start. In this case you will not receive your incentive.
2.4 Please note you are invited to take part in a session based on the information provided by you in our screener. If the information later proves to be false/ incorrect, you may not receive your incentive. In addition to this, should any of this information change before your research session, you must inform us of these changes, within 24 hours of the session taking place, or as soon as possible. Failure to let us know of any changes to the information supplied could result in you not receiving your incentive.
2.5 If our client cancels the research project for any reason outside of our control with more than 24 hours notice given, then you will not receive your incentive.
2.6 If you have received a confirmation email and the session is then cancelled by RGC with less than 24 hours’ notice, we will pay you your full incentive.
2.7 If a non-disclosure agreement (NDA) needs to be signed, we will aim to send you this with your confirmation, with plenty of notice. You are then responsible for completing this and returning it to us ahead of your session. If this is not completed, then you may not be included and you may not receive your incentive.
2.8 You will not be entitled to any incentive if you do not attend your research appointment, regardless of the reason provided.
3. Taking part in research
3.1 Anything you say during the session will remain private and confidential. Any audio and/or video recording will be stored in accordance with our clients’ own data retention policies and in compliance with current Data Protection Legislation.
3.2 You will never be asked to sign up/purchase anything in the context of research.
3.3 Your details are not passed on to third-parties.
3.4 Any research appointments which involve topics of a sensitive nature will be made aware to you during the screening process.
3.5 You are within your rights to refuse to answer any questions the researchers ask you that you do not feel comfortable with should you decide to take part. If this results in not being able to run the full session this may impact the amount of incentive you receive.
3.6 You will only be paid the incentive for the duration of the session confirmed in your confirmation email. Once the agreed session time has elapsed, you are at liberty to end your session to prevent it from over-running.
3.7 You may be invited to take part in research on the basis of the information provided during the screening stages. If the information later proves to be different or false/incorrect, you will not receive your incentive.
4. Remote sessions
4.1 You will need a certain level of Wi-Fi to participate in remote research. You can test your Wi-Fi here: Visit http://testmy.net, Click Test My Internet, Click Combined. You will likely need a minimum upload speed of 2-3 mbs and a minimum download speed of 20mbs to take part in remote research. If your upload/download speed is lower than this, then you are responsible for letting us know.
4.2 If your Wi-Fi prevents you from completing the session, you may not be paid your incentive or receive a reduced incentive, this will be at the discretion of the client.
4.3 You are responsible for being in a quiet, non-disruptive environment, if you do not do this and this disrupts the session you may not receive your incentive.
4.4 If you do not attend the session on the device agreed during screening and confirmation (e.g., Laptop/mobile phone) your session may not go ahead and therefore you may not receive your incentive. Be sure to let RGC know if your circumstances change prior to your session starting.
5. Participant code of conduct
5.1 We reserve the right to remove anyone from our database and withhold incentive payments if we feel they have violated any of the below terms and conditions:
a) If you arrive at the session intoxicated in any way.
b) If you are abusive to any of the RGC team in any way (abusive behavior includes but is not limited to shouting, swearing, any violence, sending abusive emails or texts, etc.).
c) If you are abusive to the client in any way. Abusive behavior includes but is not limited to using derogatory language, shouting, swearing, being physically violent, or displaying threats of violence before, during, or after the research takes place.
d) If you are found to have provided misleading information purposely during the screening process/during the session.
e) If you are found to have purposely created duplicated/false accounts on our database/panels.